Sorted Services Terms of Use

General Terms

• Terms and Conditions (PDF, 0.2 MB)

• Direct Debit Service Agreement (PDF, 0.1 MB)

• Credit Management Policy (PDF, 0.1 MB)

• Rental Payment Agreement (PDF, 1.5MB)

• Refund Policy (PDF, 0.2 MB)

• Financial Hardship Policy (PDF, 0.2 MB)

• Complaints Policy (PDF, 0.2 MB)

• Complaints and feedback

• Privacy Policy (PDF, 0.2 MB)

Electricity

• NSW - Electricity Price Fact Sheet for Ausgrid (PDF, 0.1 MB)

• NSW - Electricity Price Fact Sheet for Essential Energy (PDF, 0.1 MB)

• NSW - Electricity Price Fact Sheet for Endeavour Energy (PDF, 0.1 MB)

• QLD - Electricity Price Fact Sheet for Energex (PDF, 0.1 MB)

• ACT - Electricity Price Fact Sheet for ActewAGL (PDF, 0.1 MB)

• VIC - Electricity Price Fact Sheet for Ausnet - (PDF, 0.2 MB)

• VIC - Electricity Price Fact Sheet for Citipower (PDF, 0.1 MB)

• VIC - Electricity Price Fact Sheet for Jemena (PDF, 0.1 MB)

• VIC - Electricity Price Fact Sheet for Powercor (PDF, 0.1 MB)

• VIC - Electricity Price Fact Sheet for United Energy (PDF, 0.1 MB)

Electricity - Billing

Estimated reads - how to read your meter

Estimated reads - how to submit a self-read

Broadband & Voice

Critical Information Statements (CIS): 

• NBN home Bundle CIS (PDF, 0.2 MB)

• ADSL home bundle zone 1 CIS (PDF, 0.1 MB)

• ADSL home bundle zone 2 & 3 CIS (PDF, 0.1 MB)

• International Call Rates (PDF, 0.2 MB)

• Reasonable Use Policy (PDF, 0.1 MB)