Estimated reads - how to read your meter
What is an estimated meter reading?
If you've received a bill from us with an estimated meter reading, no need to worry. This simply means we've had to calculate your energy usage based on your past consumption.
Why did I get an estimated bill?
There are a few reasons this might happen:
You've joined with a basic meter: If you have a basic meter, we may estimate your first bill so we can start supplying you with fair electricity earlier, without waiting for a quarterly meter reading. It might mean a lower final bill from your old provider and a higher initial bill from us. But don't worry, this is usually a one-time thing. Future bills will be based on your actual usage.
Accessibility issues: The meter may be located in a difficult area to access, such as behind a locked gate or in a hard-to-see location.
Safety concerns: The meter reader may have deemed it unsafe to access the meter. Maybe due to a dangerous entry, poor weather conditions, or a scary dog.
To help avoid estimated readings, make sure your meter is easy to reach and safe for our team. You can also check your bill for the next scheduled meter reading date to help your prepare in advance.
Important for Solar Panels: If you have solar panels, keep the inverter off until your meter is replaced to avoid estimated bills for "illegal consumption".
What should I do if my bill has an estimate?
You don't need to do anything if you are satisfied with the estimate. If you would prefer an accurate reading for your invoice, you can submit a self-read to our Aussie-based team. We'll reissue your bill with the updated reading at no charge. Follow these steps to do so:
Submit a self-meter read
1. Check if your estimate is accurate
To determine if you would like to submit a self-meter read for a revised invoice, how's how you can safely read your meter and compare:
Dial Meter
Read each dial from left to right and record the numbers that are displaying If the pointer is between two numbers, record the lower number.
Clock Face meters
These have 4-5 clock face dials that record the customer's consumption.
Start by reading each dial from left to right.
Record the number that the pointer is pointing to on each dial.
If the pointer is between two numbers, note down the lower number.
If the pointer is directly on a number, check the dial to the right.
If the right-hand dial hasn't reached 0 or 1, record the lower number.
If the right-hand dial is at 0 or 1, simply record the number the pointer is on.
The reading on the example meter above is 18453.
2. Send us your self-read
Once you've read your meter and would like a revised invoice with accurate readings, please:
Take a clear photo of your meter and send it to hello@sortedservices.com along with your name and account number in the subject line. In the email please mention that you would like your latest estimated bill to be revised.
Shortly after you'll get a confirmation email from our customer care team.
Your bill will be updated, and a new one will be sent to you soon.
To get in contact with one of our friendly team, please use the Chat function in the Sorted app. We are here to assist you Monday to Friday, 8:00 AM to 6:00 PM AEST.